refund-and-return

Cancellation, Refund and Return Policy

Definitions

We/Our/Us means Adhar Chandra Das & Sons™.
Website means www.adharsweets.in

Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, we shall have a right to either not to refund the order value or recover from your subsequent order. Requests received later than 2 (two) business days after confirmation will not be entertained at all.

However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:

• In the event of the designated address falls outside the delivery zone offered by us;
• Failure to contact you by phone or email at the time of confirming the order booking;
• Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery;
• Unavailability of all the items ordered by you at the time of booking the order.

Refunds

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on this website and only in the event of any of the following circumstances:

• Us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
• You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Returns

Due to perishable nature of our products we do not provide any Return policy. We make best possible efforts to provide you quality products and urge you to consume them within 24 hours of receiving them.

Contact Us

If you have any queries, contact us at info@adharsweets.in